Prajalife Logo
Prajalife Logo
Get in Touch


Praja Cancellation & Refund Policy

This comprehensive policy governs all bookings, registrations, and purchases made through Praja. By registering for our services, you agree to the timelines and terms outlined below.

1. Facilitation Sessions

This category explicitly includes Ek Din Ka Farmer initiatives and all scheduled Industrial Visits. Because we operate in small cohorts with limited slots, venue commitments, and upfront operational setups, late cancellations directly impact our programs.

General Rules for Facilitation

  • Praja Cancellations: If Praja cancels or postpones a session, participants will receive a 100% full refund or the option to attend an alternate session.

  • Voluntary Cancellations: If a participant cancels due to personal reasons, options are dictated by the timelines below.

  • Emergencies: Genuine medical or personal emergencies reported prior to the session start time are evaluated strictly on a case-by-case basis for partial credits or rescheduling options.

Activity-Specific Timelines

Category A: Ek Din Ka Farmer (Slot-Based)

Refunds and batch transfers are calculated based on notice given before the facilitation start date:

  • 4 days or more notice: Eligible for a 100% Full Refund OR a free transfer to the next available batch.

  • 2 to 3 days notice: Eligible for a 50% Refund, OR you can transfer 100% of your amount as a credit to a future batch (valid for 3 months).

  • Within 24 hours or No-Show: Strictly Non-Refundable. No cash refunds or batch transfers permitted.

Category B: Industrial Visits (Venue-Committed)

Because third-party venue permissions and facilitator fees are locked in well in advance, refunds are tiered by relative milestones:

  • 8 days or more notice: Eligible for a 90% Refund (10% is retained for payment gateway processing and platform fees).

  • 5 to 7 days notice: Eligible for a 50% Refund of the paid value.

  • 2 to 4 days notice: Eligible for a 20% Refund of the paid value.

  • Less than 24 hours notice or Day of Facilitation: 0% Refund (No refunds or credits issued).

2. Guided Treks & Expeditions

Refunds are strictly calculated based on the written notice of cancellation received relative to the trek’s official start time:

  • 96 Hours (4 Days) or More Notice: You will receive a refund of 50% of the total payment.

  • Between 96 Hours and 48 Hours (2 Days) Notice: You will receive a refund of 20% of the total payment.

  • Less than 48 Hours Notice / No Show: Strictly Non-Refundable (0%). Failure to attend results in a total forfeiture of the fees.

⚠️ If Praja cancels a trek (due to severe weather, safety hazards, changing logistics, or insufficient participants), you will receive your choice of:

  1. A 100% full refund of the fees paid.

  2. A 100% monetary credit valid for any future trek organized within the next 12 months.

3. Fresh Produce Orders

  • Perishable Goods Policy: Since fruits and vegetables are strictly perishable items, standard cancellations are not permitted once ordered.

  • Replacements & Refunds: Financial adjustments or product replacements are only considered in genuine cases where items are proven to be spoiled, damaged, or incorrect at the exact time of delivery.

  • Review Process: Each claim will be thoroughly reviewed on a case-by-case basis.

4. Consulting Services

  • At present, cancellations, modifications, and refunds are not applicable for any consulting contracts or private consulting sessions once booked.

5. How to Request a Refund

All cancellation and refund requests must be explicitly initiated through our official communication channels:

Approved refunds will be processed and credited back to your original payment source within 7 working days.

Updates & Contact

Praja reserves the right to modify this structural policy at any individual time to safeguard business operations. (Last updated: 14JUN2026)